customer center

Support and software maintenance

The PLANAT Helpdesk supports our customers with commencement matters and offers individual and solution-oriented consultancy.

Through our Open Ticket system, customer inquiries by telephone calls or e-mails are registered, answered and archived. Via a customer login, the ticket status is at any time available. Repeating requests are easily answered with our FAQ management system.

The PLANAT Helpdesk is conducted by specialists with extensive knowledge whose motivation is customer satisfaction

Our support comprises the supervision of all of PLANAT delivered components as well as a hotline and remote diagnosis service.

Our service offers


Individual and solution-oriented consultancy



remote maintenance

Understanding and application of fundamentals

Experts with comprehensive expertise



Our awards