The PLANAT Helpdesk supports our customers with commencement matters as well as offers an individual and solution-oriented consulting service. Through our Open Ticket system customer inquiries by telephone or e-mail are registered, answered, and archived. Via a customer login a ticket’s status is always available. Repeating requests are quickly resolved through a FAQ management system.
The PLANAT Helpdesk is compiled of knowledgeable specialists who are motivated by customer satisfaction.
The support we offer is comprised of the supervision of all of PLANAT delivered components, a hotline, and a remote diagnosis service.read more